Testimonials

Here's what our customers are saying about us:

"I appreciate the excellent service.  I was shocked when my headset arrived on time, in good condition, and all there.  The only thing I'd change, is that I would have ordered it six months ago!  To be honest, I was a little nervous ordering initially, as your price on the David Clark model I wanted was significantly lower than I found elsewhere.  I was afraid that to get a bargain basement price, I'd get bargain basement service.  Instead, I got a shipping confirmation shortly after I placed my order, and my package was delivered the next day!  By the way, Brian was great on the phone, and took the time to answer my questions.  He even checked to see if all the items I wanted were in stock.  I definitely plan to order again, and have already recommended you to some friends."
-- Josh, IN

"The problem turned out to be the specific aircraft radio I was plugged into. Others work fine, so it does not appear to be a problem at all, and the headset works great. I ordered it last Thursday at about 5:00 PM MST, and it was on my doorstep by mid-day on Monday. That is amazing speed! Thanks for the great service and price."
-- Kevin, CO

"I could write a lot about my experiences with Spinners. Here's the short version: I had a bad experience with a headset. It wasn't your fault. The manufacturer wouldn't help me. You did. You did more than your return policy said you would. You went beyond "customer service" and extended me concern and kindness. Your customer service is the best I've ever experienced. Your prices are the lowest I've found anywhere. I recommend you to anyone who'll listen. I will shop nowhere else."
-- Scott, OH

"You were recommended by a fellow pilot at work who has shopped with you before. I am impressed with your dedication toward providing the best value among your competitors. So far, your service has been excellent. Spinners will be highly recommended if I find anyone looking for mail order pilot accessories. Thank you."
-- Tim, SC

"My order arrived in a timely manner which will ensure my continued use of your services. Thanks."
-- Christopher, CA

"Many thanks Brian for the superb service and support!"
-- Jeff, CA

"Hi Brian, I would just like to say thanks for the superb service, the box from Jepp is waiting for me at home:-)"
-- Steve, CO

"You guys still have the best prices around!  i've recommended your site to all my flying buddies. i just tell them to forget the others and GO SPINNERS!"
-- martin

"Thanks for the QUICK reply. I must admit I'm flabbergasted to receive a reply on Sunday. I hope the manufacturer is as helpful as you say they are. The part that went unsaid in my first message is that all of my dealings with Spinners have left me extremely impressed with both your prices and service. It is a rare occasion these days where the lowest prices (believe me, I checked) are accompanied by such speed, knowledge ability and eagerness to help. Thank you for your excellence. I look forward to my next purchase with you."
-- Scott, OH

"You guys are great! even working on the weekend while the rest of us warriors are en route to the $l,000 burger! thanks. my "future pilot" Greggy looks forward to hearing protection!"
-- Steve, CA

"Your handling of my order was perfect. Thanks for the great service."
-- Paul

"I just wanted to send a brief note thanking you. I ordered a set of headphones from you yesterday. Inadvertently, I gave you the wrong Visa expiration date and was surprised and thankful that you called to clear up the situation. I especially appreciate that you went above and beyond in working with me to make sure I could use my headphones for my 11:00am flight today. I am very satisfied with your prices and service. I have already recommended Spinners to the guys at the Pilot Center."
-- Jeff, MI

"Please list me among your very satisfied customers.  So far I have 10 hours on a Piper Warrior and am looking forward to earning my ticket quickly.  I have enjoyed my own David Clarks since my second lesson.  My new Yaesu Handheld has helped my tremendously learning the radio lingo.  I live close enough to my home airport LZU to receive the tower, ATIS, and an occasional pilot.  I am looking forward to receiving my third order from you now. 

I was pleasantly surprised to receive a return fax from you regarding a price match on my most recent order placed tonight.  Believe me, as a business owner I take a beating on some work or product almost every day.  It can take most of the fun and "all" of the profit out of owning a business.  If my order does that to you for God's sake don't fill the order.  I'll order it from the cheaper guy this time and come back to you when I need something again.  I need you to still be around and in business when the other guys go under.  

Why do I feel the since of loyalty to you instead of the other guys?  Your web content is excellent.  Easy to navigate, fast, and I can find what I need.  Your products are top of the line.  You called my business partner when you had a question about an order he placed and in order to prevent a delay you upgraded the shipping to next day for free.  My first order was received on time and in perfect condition.  All of my orders included your business card in the box.  You have earned my trust.  Keep up the good work and good luck with your business."
-- John, GA

"Your prompt delivery service is incredible! I ordered the Flightcom Denali headset and received them a day earlier than the earliest day I expected to get them. Your close attention to customer service has assured my businessin the future. As a student pilot working toward, hopefully, flying for a major carrier some day there is a lot more stuff I will be needing and you guys will be the first I contact. Thank you very much and I look forward to doing business with you in the future."
-- Tyler, AK

"Thank you so much for the phone call and subsequent explanation. Like I said, I have had numerous problems with shipping charges over the internet. Your excellent response, terrific customer service and dedication to your customers has made me a committed customer of Spinner's. I can't thank you enough for the wonderful communication and experience in dealing with you and your company. Please feel free to share this testimonial with all of your customers."
-- Wayne, CA

"Thank-you for your phone call yesterday giving me the shipping information.  The order arrived right on time. You are now my primary aviation supply site."
-- Joe, CA

"You guys are the best in the business! I must have told at least 6 other pilot friends about you who have never heard about you. When I get my CFI and CFII soon, my students will also know about you guys. I have since deleted my other "bookmarks" to other online pilot supply shops. Tailwinds,"
-- John., PA

"Thanks Brian! Got it last week and in great shape.  Awesome service as usual from Spinners. Also--have to order something just to get the packing material; sectional from Alaska was cool! (though I won't be flying there anytime soon...)."
-- Keith, UT

"Thanks, I appreciate your excellent service and will always contact your company first should I need any further aviation related materials and equipment."
-- John, NJ

"I appreciate your helpfulness every time I need anything.  I have bought several items from your website in the past and will continue to come to you first before I look anywhere else.  You for sure have my continued business and as many referrals as I can make.  I appreciate your eagerness to bend over backwards to make things as easy on your customers as you can.  I look forward to doing lots of business with you in the future and as I am just starting to instruct, I will send as many of my students your way as I can influence to do so. Thank you for your time, effort and great customer service!  Talk to  ou again soon."
-- Mike, CA

"Just wanted to send a brief note thanking you for your prompt service. I received my headphones very fast, and they work terrific. Your service has been great. It's a pleasure buying from you. the personal touches make a difference. Best of luck to everyone at "Spinners"! "
-- Mike, MI

"Wow!   Now that's customer service!!!"
-- Barbara, WA

"Thank you for the prompt shipment of my recent order. I found the entire experience of online shopping from your website a very quick, easy, and enjoyable experience. I think your prices and service are excellent, so much so that I have posted a link to you from our club website.  I know know where to go for future aviation needs. Thanks again."
-- Fred ,NJ

"I got my headset. Thank you so much for keeping me informed of the stock situation. I am very pleased with my purchase and your company. Thanks Again."
-- Eric, CO

"My compliments to your online shop.  It is very well organized, and the
price is GREAT! Keep it up!"
-- Wayne, CA

"Great prices.  I'll be back for some more stuff.  You guys sure kick the crap out of the competitions prices on the stuff I bought.  And the other items I was looking at.

I am new to Aviation and am getting ready to go for the Private Pilots license (Just for fun as a new hobby).  I am a System Administrator/Network Engineer for an ISP and have been shopping on the Internet for a while now. It seems like the pilots and students I have talked to have never shopped on the NET much less surfed it.  I'll will be sure to refer them over to your site.  Just on the flight bag alone I saved $81.00 and didn't get the tax hit.  The other websites I was shopping on had most of the products priced at the Manf. list price or just under."
-- Mark, CO

"Just wanted to thank you for the excellent service. I received everything in order at a great price.  Both me and my wife used the Lightspeed XL25's on our trip from Dallas to Houston on a night IFR flight, and they were phenomenal!  They are better than I expected."
-- Dio, TX

"Thank you for the prompt service, I recieved my headset today. I just wanted
to say thanks for the "no hassle" quick friendly service and very fast
delivery. I will recommend you to friends and students."
-- Peter, AL

"I was VERY satisfied with the purchase and will definitely be using
your  services in the future!"
-- Mike, MI

"I just wanted to drop you a line and tell you how impressed I was with your service.  I ordered a Softcomm C-10 headset from your website, and being a student pilot who was forced to use old and broken headsets from the rental fleet, I was very anxious for my new headset to arrive.  I was overjoyed when within 2 hours of my order, the initial shipping info was emailed to me.  I got the tracking number and even an estimated delivery date the same day I ordered.  This was a completely new experience for a person who is used to waiting 2-3 days just for an online order to be processed and prepared for delivery.  I also was very excited when the estimated delivery date came around and my headset was actually delivered.  Although my last lesson got canceled and I haven't had a chance to try my new headset yet, I was very happy that Spinners came through with such professionalism and punctuality.  I will definitely shop Spinners again and recommend that anyone who needs gear come to your site.  You're a breath of fresh air on the Internet and I just wanted to say Thanks."
-- Bryan, ND

"Just wanted to tell you how pleased I was with the headsets I ordered from you last week. I had a chance to fly with them this weekend, and they were terrific. Your service was fast, and I really appreciated getting the e-mail confirmation from you last week. Hang in there and best of luck."
-- Mike, MI

"Thanks for the prompt attention Brian. Spinners will be my first option
for online ordering. I always find my way back to the companies that
provide superior customer service."
-- Rob, WI

"Brian, I've been bouncing around from one online pilot shop to the other - looking for one to call my home. Your site wins and your personal "let me know if you're happy" message at the end of the transaction process was a big part of that. Well done. It may be the internet but service still matters."
-- Paul, OK

"I just want to thank you for the great service that I have receive from your company.  I have ordered a number of things from you and you always call me if there is a problem.  For example, when you didn't have the color in stock, you had a bag sent from Cencal to my house.  I have told many other student pilots at my flight school about Spinners Pilot Shop.  Thanks again and I will be ordering more from you soon."
-- Roger,NM

"Thank You for your prompt and excellent service.   I recieved my order today on time and exactly what I ordered. I enjoyed doing business with you and will consider you first for my aviation supply needs."
-- Sean, FL

"WOW!  Now that's service.  It's a pleasure doing business with you."
-- Shevelle, OK

"I once again want to compliment you and your company for the fine customer
service. Your timely response is a credit to you and should be the standard
by which all other merchants should be judged. I've done business with many
other mail order companies and have many time been frustrated by the
inefficiencies that they consider standard business practice. The winners in
todays market are going to be the companies who take care of their customers
as you do. Good luck in all your endeavors."
-- Chris, TX

"Thanks, and by the way, your web site is excellent, to the point that I will
most likely buy from you from now on for all my supplies.  You seem to be a
small organization, but from the outside you are HUGE.  Thanks for the
prompt response."
-- James, AZ

"I like your methods...it's nice doing business with your company."
-- Al, MN

"Dear Spinners,

I recently placed an order on your website and was absolutely delighted with the fast and efficient service I received.  My order arrived (exactly what I wanted) on time and just like you promised.  Thanks for being an excellent company who delivers what you advertise.  I will be back...."
-- Richard, HI

"To others who haven't tried Spinners I say "Try it!  This is how you want to buy your supplies."  My order was processed quickly, shipped promptly, and delivered as promised with each step sending a notification to me via e-mail. Great Job."
-- Joseph, CT

"I would like to let everyone know that I do a lot of internet shopping, and can honestly say that Spinners is one of the most pleasant and professional companies with which I have ever done business over the internet.  I needed a headset immediately when I contacted spinners.  As an average consumer, I, as I am sure many others do, expected to pay full retail prices as well as exhorbitant shipping charges on a next day rush order.  I was astonished at Spinners far below retail prices on the headset that I wanted.  I was also astonished to open the package, pull out the invoice, and find that Spinners had gotten my order to me on time through an alternate carrier, and SAVED ME MONEY!  I have never had a company do that for me bofore, EVER!  That saved me an additional ten dollars off the shipping charges, on top of the fifty or so dollars saved on the headset.  Spinners is definitely dedicated to being a high flyer.  Thank you so much for passing savings along.  You have a customer for life.  Consequently, my package arrived yesterday, and today I placed another order.  Thank you again."
-- Dwight, NC

"Thanks. You folks have terrific customer service. I'm impressed!"
-- Richard, MO

"First of all, I have to thank you for your tremendously convenient online service. When I first ordered my headsets, I expected the delivery to take 4 to 6 days as advertised. I was very surprised to get an email within 12 hours of my order that the shipment was processed and would arrive on Tuesday (8/9). That was only 3 business days from the day I ordered it. Needless to say, you have earned you company a very satisfied customer and I intend to come to you first when I need a product. Also, you have the best prices that I had seen on the headsets that I bought. You beat the nearest competitor by $31 per headset. Very impressive."
-- Dave, IL

"WoW!!!! Not only did I save $30 on my GPS unit, but your personal attention was great. I recommended Spinners not only to my friends, but my student's as well, thank you Brian, and your crew for the best service, not only on line, but with those catalog shop's as well.  Since I live in an area that is without pilot shop's you are the one I count on.("from now on")"
-- Sven, N.M.

"I just wanted to thank you for being very reliable AND very inexpensive. Our orders are always quirky because usually it's a surprise for my husband and UPS can never find our house. I tend to ship to my parents house, it's easier that way. We always receive our orders quickly and with no problems. I've converted my husband (who ordered from xxxxxxx) and have had my parents order from you. Thanks again!!!!"
-- Jane, CA

"It certainly is reassuring that I have found a company that is first class and the merchandise is very reasonably priced as well as top quality.  I have searched a lot for many different items and your service is perfect.  I also can't believe that you are working this late on a Sunday, although I certainly appreciate it!"
-- Chris, PA

"Thank you very much.  I'm more than impressed by the rapid response.  I'm new to flying (hence the training kit I ordered) but expect to be buying a lot more stuff in the future.  I guess I know where i'll be doing my shopping. Thanks again."
-- Jim, MA

"I got my Yeasu Transceiver order this afternoon. Right on time and at a great price! I look forward to doing a lot of business together. Have a GREAT weekend!"
-- Todd, TN

"With this kind of service, I'll be back!"
-- Michael, CA

"Spinners Pilot Shop web site is fast and easy to use. The prices at Spinners is definitely a lot better than X (which pays search engine companies a lot of money so that they can show up first). I like Spinners a lot better than X. I am definitely coming back."
-- Kevin, CA

"Thank you very much.  I'm more than impressed by the rapid response. I'm new to flying (hence the training kit I ordered) but expect to be buying a lot more stuff in the future.  I guess I know where i'll be doing my shopping. Thanks again."
-- Jim, MA

"I got my Yeasu Transceiver order this afternoon. Right on time and at a great price! I look forward to doing a lot of business together."
-- Todd, TN

"Just wanted to let you know I got the flight bag.  Thanks for everything, great service will tell all my friends about your site."
-- Scott, WA

"With this kind of service, I'll be back!"
-- Michael, AZ

"Thanks for your always stellar support.  You are one of the most customer focussed organizations I've ever encountered and are sure to receive my (modest) continuing business!"
-- Taylor, NJ

"I would like to take some time to thank you for your outstanding service.

First, it is important that you realize I am in the Air Force, am currently stationed in Japan and, as a first time customer, I came to you pretty frustrated. I had been searching for a company that could sell me the new Yaesu Aviator Pilot. I thought I had found the place in one of your competitors (name withheld). I also thought I had found a very good price. So, I called them and placed my order.

Four days later I got around to checking my e-mail only to find a message from them. They told me that in order to process my order they would need to have a physical address to ship via UPS (my military postal box would not do) and that the merchandise I had ordered exceeded the limit for U.S. mail. I've been over here long enough to realize that there is no way this was true. The only thing I can figure is that, in some way, it was inconvenient for them to mail via the post office. This is a constant frustration for us overseas.  Too many companies rely solely on UPS or FedEx and will not work with us.

I cancelled that order and immediately began searching for a new "store" over the web that carried what I wanted (23 April 1999). To make a long story a short, I found Spinners, placed my order online, and was enjoying my new handheld on 1 May.

I love the radio and you now have a customer for life. Thank you for your superb service! Oh, and by the way, you had the best price too (by far)!"
-- Bart, Air Force, Japan

"Hi Brian, I just wanted to let you know, I recieved the headsets today already!!  They are charging now. I am extremely satisfied, and will be doing alot more business with you.  Thanks again for a job well done!"
-- Chip, MT

"Thank you for the order confirmation via e-mail. I know it's your policy to do so anyways, but I still appreciate it. This is the second time I've ordered from you and it won't be the last. Your kind and speedy service is exceptional. I am really excited to try the flight planning software, especially with the long cross country I'm planning this summer. Thanks again! Cheers!"
-- Alexander, CO

"Thanks for your quick reply (even on Sunday). This is my first time ordering from Spinners and have been impressed with the web page, internet ordering security, delivery time and promptness of service. Of course I also like the low prices. I'll probably recommend you to my friends. Best regards."
-- George, AZ

"I have just recieved the Cencal flight bag I ordered from Spinner's - it took less than 48 hours before the box was on my doorstep.  I was impressed by the speed with which the order was sent out. Also, Spinner's had the BEST PRICE  I could find on this flight bag ANYWHERE!!!  I've spent a few hours searching Spinner's AWESOME web site, comparing prices with those of other pilot shops' catalogs. Spinner's has the best prices I can find!!  Feel free to use this letter in your comments section of the web site.   Spinner's will be hearing from me again soon!! Thanks guys!"
-- Larry, AK

"Just a few comments about the Jeppesen   Private Pilot Manual I ordered from you. I received it in less than a week. You folks had the best price anywhere.  It is the most comprehensive and best written book I have ever seen. The color and illustrations are just excellent.  I would recommend it as the best written, best illustrated, best all around book for anyone interested in piloting or general aviation. It is the only way to go. Thanks again for and excellent way to shop on the net."
-- Rick, CA

"Everything went exactly as promised and I received the radio yesterday (Monday, 12/21).  Great service!  I especially like having the tracking information. Thanks."
-- Carroll, VA

"I'm impressed, Brian.  You've earned yourself a new loyal customer."
-- Mitch

"Let me begin by telling you that I have been very satisfied with your pilot shop.  I believe your prices to be competitive and everyone at your store that I have spoken to or dealt with has been  very courteous, professional and helpful.  As a result, I have referred at least 7 or 8 people that I am in close contact with on a daily basis to your business -- at least one of which I know for sure has ordered, because I helped him do so on-line." 
-- Mike, CA

"Awesome web site and service. I'll be getting all my stuff from you guys from now on."
-- Morten, CA

"I can't begin to tell you how impressed I am with your company. your attention to detail and service is excellent. I am very happy to have had your input on selecting a DNC headset and I think that I am going to be very happy with the Pilot Pa17-79. I will give it a try this weekend. The unit is already in the charger, so lets hope for some good wx.

Thank you for your promt service and delivery...Keep up the good Service..."
-- Doug, OH

"I just wanted to thank you for the prompt response on my order. So far everything looks perfect; I'll get to it them for a "test flight" today. Thanks again for the advice on the headset. While I was perfectly willing to pay for a more expensive set, your advice and suggestions were dead-on....you will be sure to see my return business."
-- Ray, AL

"Thanks again, you guys are the greatest."
-- Dana, TX

"Previously ordered Cencal Kneeboard. Had it in 2 days. I was again impressed with telephone conversation with Brian. He went out of his way to help me with my decision to order this SoftComm headset. Thanks for a job well done. You guys seem to have your ducks in a row."
-- John, TX

"Just wanted to thank you for the prompt service in my order. Keep up the good work."
-- Tyler, AL

"Just wanted to thank you for the excellent level of service I received as a Spinners customer.  Your concern for customers is ostensibly the best I've seen in a while, and you should all be commended for that, not to mention your unbeatable prices!"
-- Keith, NY

"Thanks Brian, for such prompt delivery! I didn't expect my order to arrive so soon. I also appreciate your personal response in assuring me my name and address will not me sold as part of a mailing list. Since you told me 'We never release any information about our customers to anyone.' I'm more comfortable in doing business with you. I'll be back!"
-- John, TX

"It is such a pleasure to deal with someone that truly is harnessing the convenience and power of the internet.  You should give lessons to others who are trying and failing.   Thank you for your always excellent service."
-- Gary, TX

"I am very impressed with your service. In a competitive world price seems to be the only focus. Not only have you hit the mark on price but you far surpass on service.

I have dealt with you on 3 or 4 occasions now and without exception you have done an outstanding job in providing exceptional service. I have ordered things from you and your so called competitors on the exact same day. Your shipments are received days ahead of the competition. What's more is your nearly instantaneous response to my order. Incredible!"
-- Mark, FL

"Thanks for the quick delivery. I received the items on Friday. And special thanks for the pen. I was just joking to my flight instructor (who recommended your shop to me) that I needed to find him a pen to tie around his neck. He is always borrowing mine so great timing. Now I can borrow his."
-- Gail, CA

"The ordered CENCAL Trifold Kneeboard arrived today by mail, really nice product. Thanks for the fast service."
--Mark , Brussels, Belgium

"Thank you very much for the rapid response regarding the order I placed. I appreciate the call informing me of the special shipping I requested. It is real nice doing business with a company that cares about their clients. Thanks again...I'll be back"
-- Rob, PA

"I want to thank you for your prompt service. Anytime I need any pilot supplies, Spinners will get my business. "
-- Todd, TN

"Thanks greatly for the personal confirmation. You've certainly helped cement a customer with the personal note rather than an automated reply."
-- Dean, TX

"Excellent service as usual."
-- Sean, US Military, Japan

"Thank you for the follow-up e-mail messages to my questions. Also, I wanted to take a moment and comment on the product/customer service I have received so far from Spinners:

1) Having never dealt with your company before, I was pleasantly suprised to e-mail a question I had regarding different headsets - which was answered quickly......I posed similar questions to other internet-based vendors and am still awaiting a response (3days later).

2) Pricing of items was easy (in particular for the DC H10-13.4 headset). Based on some comparison shopping, Spinners headset prices and Jeppesen materials prices were very reasonable......and from a pricing perspective, beat the competition by a fair margin.

3) Placing an order with your secure server was simple (having never placed an order over the internet I was a bit concerned about the integrity of the transaction) - and confirmation of my order was received soon after order placement....

4) Finally, I was stunned to receive your call to clarify a request on my order - basically regarding shipping/signature requirements. Fortunately the issues were readily resolved using suggestions you provided. I have literally never had a vendor call me to ensure that my shipping requests were accommodated in a manner that I would be comfortable with.... Thank you for your assistance and I look forward to receiving my order. Best wishes for your companies success. If my interaction with your organization is any indication, Spinners will do very well indeed."
-- Marc, Colorado